Delivery & Return Information

ustore.co.nz

At ustore.co.nz, we make online shopping simple, fast, and reliable. From secure checkout to prompt delivery, we ensure your experience is stress-free.

📦 Fast & Reliable Delivery

Receive your order quickly and safely anywhere in New Zealand.

  • ⏱️Dispatch Times: Most orders dispatched within 24 hours (1 business day). Orders on weekends/public holidays processed next business day.
  • 🚛Delivery Options:
    • Standard NZ Post Delivery: 2–5 business days
    • Express Delivery NZ: 1–2 business days depending on location
    • Overnight Delivery (Auckland only): Order by 3 PM today for overnight delivery.
  • Why Shop With Us: NZ-based shipping, tracking included, secure packaging
💰 Shipping Costs
  • 📦Discounted rates for heavier parcels, calculated at checkout
  • Express delivery fees calculated at checkout
  • 💡Tip: Combine orders to save on shipping & reduce packaging waste
🔄 Easy Returns & Exchanges
  • 📅Eligibility: Returns accepted within 30 days. Items must be unused, unwashed, and in original packaging.
  • 📩How to Return:
    1. Email info@ustore.co.nz with your order number and request
    2. Pack items securely
    3. Ship to the return address provided
  • 💳Refunds & Exchanges: Refunds processed to original payment method. Exchanges available for other sizes/items (subject to stock). Shipping costs non-refundable unless error is ours.
  • Peace of Mind: No hidden fees, simple instructions, quick processing
📍 Click & Collect (Auckland)
  • 🕒Hours: Monday–Friday, 10 AM–4 PM
  • 📬Ready within 1 hour after notification via email
❓ Need Assistance?

Contact our team at info@ustore.co.nz for any questions about delivery, returns, or your order.

Why Customers Trust Ustore:

  • Fast NZ delivery
  • 📦Secure packaging
  • 🔄Hassle-free returns
  • 💬Responsive support

 

 

 

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