Delivery & Return Information
ustore.co.nz
At ustore.co.nz, we make online shopping simple, fast, and reliable. From secure checkout to prompt delivery, we ensure your experience is stress-free.
📦 Fast & Reliable Delivery
Receive your order quickly and safely anywhere in New Zealand.
- ⏱️Dispatch Times: Most orders dispatched within 24 hours (1 business day). Orders on weekends/public holidays processed next business day.
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🚛Delivery Options:
- Standard NZ Post Delivery: 2–5 business days
- Express Delivery NZ: 1–2 business days depending on location
- Overnight Delivery (Auckland only): Order by 3 PM today for overnight delivery.
- ✅Why Shop With Us: NZ-based shipping, tracking included, secure packaging
💰 Shipping Costs
- 📦Discounted rates for heavier parcels, calculated at checkout
- ⚡Express delivery fees calculated at checkout
- 💡Tip: Combine orders to save on shipping & reduce packaging waste
🔄 Easy Returns & Exchanges
- 📅Eligibility: Returns accepted within 30 days. Items must be unused, unwashed, and in original packaging.
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📩How to Return:
- Email info@ustore.co.nz with your order number and request
- Pack items securely
- Ship to the return address provided
- 💳Refunds & Exchanges: Refunds processed to original payment method. Exchanges available for other sizes/items (subject to stock). Shipping costs non-refundable unless error is ours.
- ✅Peace of Mind: No hidden fees, simple instructions, quick processing
📍 Click & Collect (Auckland)
- 🕒Hours: Monday–Friday, 10 AM–4 PM
- 📬Ready within 1 hour after notification via email
❓ Need Assistance?
Contact our team at info@ustore.co.nz for any questions about delivery, returns, or your order.
Why Customers Trust Ustore:
- ⭐Fast NZ delivery
- 📦Secure packaging
- 🔄Hassle-free returns
- 💬Responsive support